Products purchased may be returned within 30 days of receipt only with prior written authorization from Kaufman Company. Orders for Special or Non-standard Products (not in the catalog) may not be cancelled or returned. All items returned must be in resalable condition. Any claims for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date. Kaufman must approve cancellation of any order prior to shipment. All cancellations and returns may be subject to a restocking fee or other charges, including freight, which will be paid by the customer.